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How to create a Saved Search for Customer record updated fields?

edited Jan 19, 2023 1:00AM in Ask A Guru 9 comments

I have created a customer saved search to count the number of records that have had a specific set of fields changed. I want to know haw many records and the total number of fields that were updated. I am doing this by searching system notes. I can get a count of Records updated but I can not get an accurate count of the Fields that have been updated. When I select the Field "System Notes : New Value" Summary Type " Count" I am not getting the total number of fields changed based on the number of records changed. Ideally I am looking for a formula that would count fields that have a "new value" that is not equal to the "old value"


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