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Escalation Rule for Custom Field with Dynamic Default

edited Nov 22, 2019 4:34PM in CRM 1 comment

I need to make a Case Field Escalation rule that fires on a custom CRM field with a dynamic default (simple formula). The formula in the field works great, but the Escalation Rule doesn't fire on it.

Now for the catch 22: If I set the custom field to Store Value, the escalation rule works fine. But if I set the custom field to Store Value, the formula on that field never updates.

Any tips or suggestions would be greatly appreciated.

Thanks!

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