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Refunds do not work using Secpay

edited Nov 28, 2019 10:58AM in Accounting / ERP 10 comments

Hi

We are using secpay with no problems for credit card processing on the web. However, I have tried a couple of times to give customers refunds, but get the error:

"Unfortunately the credit card charge transaction failed."
Transaction not authorized. Failure message from processor: No {1} transaction found


This is not limited to any specific customers. Any ideas?

thanks
David

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