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Netsuite and Merchant Solutions Transactions not Matching

edited Nov 28, 2019 10:57AM in Accounting / ERP 2 comments

On 04/24/08 – A customer ordered 3 devices. They were entered as 3 separate invoices but charged as one transaction for the total amount.

I have verified this charge went through w/ Merchant Solutions.

On 05/07/08 the customer called to have us reverse that bulk total and charge each invoice individually... They are a VA and those are the government rules...

We believe we did just that.  The NS Customer file seems to reflect that as well... meaning it shows a Deposit of the negative number ie the credit back to the customer and the individual invoice payments made by credit card

Merchant Solutions Shows the individual CC Payments re-keyed on 05/07 but not the Credit back to the Customer Credit Card keyed in on that day as well.

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