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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
How to Handle Verbal Auth Requests
We're using CyberSource and I've had a handful of times in the last month where I've gotten SOs with "Payment Holds" on them, asking for a "Verbal Authorization Request". CyberSource Reason Code 201.
Unfortunately, this hold does not have big yellow banner at the top of the screen like an AVS mismatch does. In fact, if you don't have permission to over ride a hold, you see nothing out of the ordinary unless you go to the billing tab. Furthermore, they are able to be approved without the payment hold being overridden. The only time you're stopped is when you go to fulfill, which is good, unless you're drop shipping and don't fulfill until you "mark shipped" when the item is already en route to the customer. Then its a huge problem.