Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Paypal authorizations are being voided by NetSuite
We are experiencing this problem lately and any assistance would be helpful!
A customer submits an order via our website, using Paypal as their payment method. The order is fulfilled and shipped and then goes into the Billing queue. When I go to bill it, an error message comes up saying "Authorization is voided". After reviewing the details in Paypal's website, it shows that we voided the transaction. We do not have the ability to void a transaction in Paypal. Netsuite and Paypal tell me that it's the other one voiding the transaction.
I've filed a case with NetSuite, but this is becoming an issue with two this week alone.
0