Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How do you relieve back ordered items on work orders?
Back in May, a line was added to a work order for quantity 6 of an inventory item. This item had 5 available in stock, and the work order specified the item source as "purchase order".
What happened was the following:
-PO3475 was generated with Quantity 1 (this was the quantity over and above the available stock)
-The line on the work order recognized that the PO only ordered 1, and 5 were back-ordered
-a few days later when inventory items were restocked, and the order reflected the 5 that were back-ordered
-a few months later our quantity available is over our preferred stock level, but the item still looks like it is back-ordered.
Tagged:
1