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NetSuite's NSF Check handling/return instructions didn't work

edited Aug 19, 2020 1:05AM in Accounting / ERP 2 comments

We used the "returned/NSF checks" instructions on this web page...

https://system.netsuite.com/help/helpcenter/en_US/Output/Help/OrderManagement/EDIT_TRAN_CHECK_G2_9.html#1015189

It seemed to work in that it removed the NSF check from the deposit that it was organizationally included with.  The short story is that the NSF payment is now sitting in our checks to be deposited (within NS).  Removing it from there throws off our bank balance.  What happened?  The book keeper said she followed every step on that NetSuite NSF check instruction page without any deviation.

T

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