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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Unable to select DEFAULT CASE FROM TO INTERNAL ONLY on Support Preferences
Hello,
In Support Preferences, I am trying to change from DEFAULT CASE FORM TO SENT DO CUSTOMER to DEFAULT CASE FORM TO INTERNAL ONLY, but I am unable to check the box even after I have unchecked the box for CUSTOMER. The box for INTERNAL ONLY looks the same, but it simply won't accept input to be checked.
Also, is there a way to completely disable Case emails being sent to customers?
Finally, I cannot save any changes on Support Preferences because on the External subtab the EXTERNAL CASE FORM REDIRECT URL is a required field, but we don't use an external case form so I don't know what to enter.
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