Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
AE:Payment Instruments - Payment Hold on Sales Order
We are using the Payment Instruments feature (as this is the recommended configuration from our Payment Card Gateway provider).
When processing a Sales Order with a Sales transaction, NetSuite will create a Payment transaction if the card is processed succesfully.
If the card authorisation fails, then a 'Payment Hold' is placed on the Sales Order. This shows as a banner across the top of the Sales Order.
From checking Saved Search results, the 'Payment Hold' field is not completed in this case. The 'Payment Event Result' field shows 'HOLD' for any transaction on Payment Hold (and shows 'ACCEPT' for successful card payments).
0