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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
AE:Payment Instruments - Payment Hold on Sales Order
We are using the Payment Instruments feature (as this is the recommended configuration from our Payment Card Gateway provider).
When processing a Sales Order with a Sales transaction, NetSuite will create a Payment transaction if the card is processed succesfully.
If the card authorisation fails, then a 'Payment Hold' is placed on the Sales Order. This shows as a banner across the top of the Sales Order.
From checking Saved Search results, the 'Payment Hold' field is not completed in this case. The 'Payment Event Result' field shows 'HOLD' for any transaction on Payment Hold (and shows 'ACCEPT' for successful card payments).
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