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invoice generating for a service item

edited Jun 2, 2025 2:29PM in Ask A Guru 4 comments

We have a service for sale item called "Customer Fee" that we created to bill back a customer that has deducted bank fees from their payments. They want us to add it to an order so we did and the order is dated to ship 8/8. NetSuite is showing it in the sales order to invoice area but we don't want to invoice it until the items on the order ship. We tried marking the order ship complete but that didn't change anything.

Is there a way to not have the system want to invoice it?

Thanks

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