Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Offsetting Payment in an A/R account with the same amounts.
I had an Invoice and Credit in an Accounts Receivable (A/R) account for the same invoice with the same amount I wanted to offset them as a Payment. I used Transactions -> Customers -> Accept Customer Payments to select the Invoice and Credit and saved it. But I chose the incorrect Credit, which had the same amount, but was for a different Invoice. Now I have the Credit from the original Invoice still in the credits for that Accounts Receivable and I don't know the Invoice number of the Credit I selected on the offsetting Payment entry.
0