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Why does the Customer record show a negative balance?

edited Jun 2, 2025 2:31PM in Ask A Guru 6 comments

Hi guys,


One of customer has a negative balance and I was wondering what report can create to understand how this could be.


My understanding is that Balance is referring to any Invoice which I have issues the customer, maybe also 'Credit Memo' could effect this, however no transaction of such were issued to this Customer, I have checked this.


Could please explain to me to me in a few words what effects the amount in the Balance of a customer and how I can better analyze it? Please see screenshot below as reference, thank you.



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