Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
How to process refunds for External Hosted Payment Processing Profile?
We are processing card payments through SuiteCommerce Advanced using a Windcave External Payment page.
The Payment Method is set to External Checkout:
And the Payment Processing Profile is set to all Request Types:
We can process card payments in SCA successfully (after 18 months trying to get this working!), but we are seeing issues when trying to process a Refund.
In NetSuite, we have processed a refund on the Invoice (from a Sales Order placed via SCA), created the Credit Memo, and then Created a Customer Refund from that Credit Memo.
On the 'Payment Method' for the Refund I assume we should select the sale Payment Method 'struktaHUB Card Payment' (so that it can be reconciled with the bank payment from Windcave once we process the actual card refund in the Windcave portal).