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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

NetSuite's "Routine Maintenance" again impacting our overseas offices

in Ask A Guru 7 comments

I'm guessing that there will be no good answer for these 2 specific items, but I have to ask again. Maybe somebody with some authority will listen.

1) NetSuite continually schedules our "Routine Maintenance" so that it falls in the middle of the day for our European & Asian offices.

2) "Routine Maintenance" no longer seems to be one of the downtimes that we are allowed to modify in the "Customer Scheduled Maintenance" window

On the next upcoming "Routine Maintenance", we basically have to pay our people to sit around for 150 minutes as the window falls on a Friday at 9am in France and 3pm in Shanghai and Hong Kong. That is 2.5 hours of downtime. And yet, we have no control over that.

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