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• And more!
Check out this thread to learn more!
How to refund the Tax portion of a Cash Sale?
I am having an issue tracking down customers with credit on their accounts for various reasons. One example is overpayment on a Sales Order.
Example:
1) Sales Order Created for $100 worth of items, plus $8 tax, for a total of $108
2) Cash Sales Created for $108
3) Funds are Deposited in the amount of $108
4) Customer Calls and provide tax exemption.
How is the correct way to handle this?
I assumed you would just change the Sales Order to $100, and leave the Cash Sale at $108, which would leave $8 floating in the customers account, to which you could refund them.
The problem is the funds do not show on any balances. Where did they go? How would one find these funds?
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