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How to resolve Automatic Deposit Application error?

edited Sep 15, 2023 12:41AM in Ask A Guru 4 comments

We have been using NS for about 1.5 years and have had our deposits automatically applied to invoices without a problem. We accept a deposit using the button the sales order page, and then when we generate an invoice from that SO the deposit is automatically applied. But for some reason around the time of the last NS update we starting seeing errors. When generating one of these invoices we get this error:

The invoice has been saved but automatic application of the deposit has failed. Please apply the deposit manually. Caused by: com.netledger.common.exceptions.NLUserError

There's more but it's just that first part again. Can anyone help us to troubleshoot this?

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