Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Sandbox Refresh - Actual Snapshot Date/Time
When requesting a sandbox refresh (from prod), the "Snapshot Date" shown is always very consistently 2 hours prior to the date/time the refresh was requested plus a few seconds. For example, a refresh request at 6:00:15PM will show a Snapshot Date of 4:00:19PM.
Can this Snapshot Date be trusted?
I have added files to prod File Cabinet a minute before requesting refresh, and the newest files do make it to the sandbox as a part of the refresh. This leads me to believe the snapshots are being created at the time of refresh request and the Snapshot Date/Time shown is unreliable. Regardless of the time of day the refresh is requested, the Snapshot Date has always stated 2 hours with a few seconds prior to the refresh request time. It would seem that for this to even be possible, snapshots would need to be taken every few seconds, which