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SuiteCommerce Customer Support Case access

in Ask A Guru 3 comments

Hello!

We've discovered that Customers through our SuiteCommerce site have access to submit support cases, which we do not want.

I had a call with Netsuite support and they gave me instructions to uncheck the Customer Support and Service box on the Enable Features page but doing this no longer allowed us to be able to submit internal Netsuite cases.

I found article ID 93799 on SuiteAnswers and found instructions to create a custom Customer Center role and then remove the permission to Cases. The issue with this is that all of our customers are assigned the native Customer Center role. Does this mean I would need to edit every single customer record to use the Custom Customer Center role that's created once I customize? There should definitely be a better way to turn this off specifically for the SuiteCommerce site without needing to update all of our customer records' role.

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