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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Poor NetSuite2 performance on customer lastname search
I am doing a SuiteTalk/SuiteQL/NetSuite2.com query as follows:
select entityid from customer where lastname = 'Johnson' and firstname = 'Harry'
This query typically takes 15 secs yet if I do the same query within the NetSuite UI using Search it comes back instantly. That implies there is an index on customer for lastname but my query is obviously not using it.
How can I get better performance searching customer on lastname?
P.S. If I query with a where filter on customer.companyname or customer.entityid the response is sub-sec.
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