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Case Update mail to customer

in Ask A Guru 9 comments

Hi Guru's,


We are implementing the case management in our enviroment. We disabled the setting to send updates of the case to customers.

But when the Case is updated by the customer via the Customer Portal the customer still receives an email that the case is updates.


These are the support preferences:


Anyone an idea why the customer still receives update emails even when the option is disabled?


Thanks in advanced.

Regards Toanne

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