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SO|Payment is getting unset.

edited Jun 2, 2025 2:42PM in Ask A Guru 6 comments

Hi Guys,

Good Morning!

I need your help again, guys.

A sales order is created on the website. It is setting the payment first, then later it is unsetting it.


Below is a screenshot of the system information. Please see the red-highlighted area.

The first payment is used to set, and later it is unset.


Because of this, the client is not getting payment information into the Billing Subtab.

Here is the Billing tab screenshot:

The payment tab is completely blank.

Please let us know the reason so that we can resolve the problem.

Your help and support will be appreciated.

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