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updating cybersource REST API request questions

edited Jun 2, 2025 2:43PM in Ask A Guru 5 comments

We received an email from cybersource saying that "our systems detected your connection to Cybersource REST API requests are continuing to use parentheses in the Authentication Payload."

I asked cybersource support and they said that it is an update that needs to take place on the Netsuite side because we are using a prebuilt checkout integration.

The only information that I have found online is how to set up Cybersource in netsuite (which already done), and how to update the Suite App (which we dont have).

How can I tell what version of the cybersource integration we currently have?

And how do I go about updating it? There is not suite app installed, and there is no versioning or update options when i go to the Cybersource Credit Card Processing Profile.

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