Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Customer Prepayment Printout
Hi guys!
We have a client that its customers pay 50% in advance their invoices. So we suggested to the client to create the sales order, post the prepayment received from client and upon arrival of the items to convert the order to the actual invoice.
The client though asked how to print the prepayment receipt evidence that will be provided to the customer. The system generates a document that it cannot be used as official prepayment.
How can we fix the prepayment printout to have a closer presentation to payment receipt printout:
Prepayment:
Actual payment after invoice applied to it:
0