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Issue with Credit Card on Charge to Parent Orders

edited Jun 2, 2025 2:45PM in Ask A Guru 17 comments

We are seeing an issue with the credit card being charged/settled when the Charge to Parent checkbox is checked on a Sales Order. It is authorizing, it is billing the correct customer, but the card is not being charged. The Cash Sale is going to a Unapproved Payment status.

Below are some details from Sandbox DEV. DEVOR352772  Sales Order - NetSuite (Gopher)

Charge to Parent checkbox is checked.  

Under the Billing subtab, I can see the masked credit card, and the auth code.  

Fulfilled DEV479567  Item Fulfillment - NetSuite (Gopher)

Billed DEVRC121495  Cash Sale - NetSuite (Gopher) DEVRC121990

The Cash Sale did go to a "Unapproved Payment" status.  

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