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Dunning level assignment

edited Jun 2, 2025 2:45PM in Ask A Guru 6 comments

Hi,

I use the dunning module on invoices.

I encountered some invoices where after the dunning level was assessed and the email was sent, the Dunning Level field was unset. It happened by map/reduce script. Does anyone know why it's happening? what is the logic of unset the the dunning level? is that mean a new letter will be sent in the next dunning schedule? can I configure it?

Thanks

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