Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
SuiteWorld 2025 registration is officially OPEN

SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!

Error in customer deposit when creating sales order from SuiteCommerce

edited Sep 6, 2024 9:18PM in Ask A Guru 5 comments

I have a customer complaining that their users seeing an error when they place an order from SuiteCommerce. Some users have sales order created successfully while some resulting in error. If a user gets an error, if that user registers a new account with different email address, it works fine. It's very random below is a flow

User places an order form web > NetSuite creates a Temp Sales Order with ID > Creates a Customer Deposit > Error occurs and Temp Sales Order gets deleted.

Below is an error identified but not sure what's causing it:

Exception Message: com.netledger.common.exceptions.NLException: Exception while creating Customer Deposit to accommodate selected Payment Method Caused by: com.netledger.core.record.query.NLRecordValidation$InvalidReferenceKeyUserError: Invalid location reference key 3 for subsidiary <NULL>.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 3 (Jul-Sep 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders