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Handling situations where a customer contract is partially funded by a third party

edited Jun 2, 2025 2:51PM in Ask A Guru 10 comments

Has anybody ever dealt with how to handle billing customer when a portion of the services are funded through credits received by AWS under a Strategic Collaboration agreement and the delta is to be funded by the customer? We are dealing with invoicing through Jobs in Netsuite.

  • The issue here is that using the Professional Services module in Netsuite, we have some limitations when it comes to billing this. I’d be interested to know how others are handling this, especially where there is a situation of a time and materials proof of concept (POC) engagement.
    • Example: $40,000 estimate for a POC with AWS funding $20,000 through credits and the customer covering the rest, but based on actual hours. 
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