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Automation of Trade-in process

in Ask A Guru 2 comments

I am looking to establish a trade-in process within my NetSuite environment. Currently, NetSuite provides options for Return Merchandise Authorizations (RMA) and credit memos; however, I am facing an issue with the General Ledger (GL) impact of credit memos. Specifically, the default behavior impacts both the Sales/Income account and Accounts Receivable, which is not appropriate since trade-ins should not affect the income account.I seek guidance on how to create an automated trade-in process that can effectively manage scenarios where the trade-in value is either less than or greater than the original sales amount. The goal is to automate customer credits

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