Scenario :

Company's books have manually entered transactions that incorrectly utilized the system generated CTA Account that are logged in accounting period Dec 2020.

Company's books also have manually entered transactions that incorrectly utilized the system generated Retained Earnings Account that are logged in accounting period Jan 2018.

As a result, standard Financial Reports such as the Balance Sheet carries two CTA lines, one that totals the amount of the manually entered transactions, and the bottom line total, which NetSuite Customer Service has advised is a combination of the dollars on the manually entered transactions and the true system generated CTA dollars.

Regarding Retained Earnings, the Jan 2018 entries cause discrepancies between anything pulled via Saved Search and what is reflected in the standard Financial reports. **Understood that variances between Saved Searches and Financial reports are not terribly uncommon, but ours is in significant enough dollar amounts that it becomes difficult to translate to leadership internally, to BOD, and to any audit facilities.