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Check out this thread to learn more!
Daily Dunning Evaluation Applied to Customer for all past dues/open invoices not generating Email
Hi,
I have Dunning setup applied to Customer with level rule of Days Overdue= 1. Dunning Procedure= Manual.; Dunning Interval=1.
The goal is to send email reminder to customers with open invoices as often as possible.
However, when I looked into the Dunning Email Sending Queue, Evaluation for Customers only happened once, even though they still have existing open/due invoices.
I need confirmation if:
-is it because the former email result of evaluation was not sent out hence it did not created a new one?
-Does it mean there is no new invoice/changes added in the customer record hence new/updated Dunning email was not created?
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