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Auto Apply Deduction on Customer Payment is Blank

edited Aug 11, 2025 4:56PM in Ask A Guru 4 comments

This question is regarding the Deduction and Chargeback Management SuiteApp. I have setup the SuiteApp to use the Deduction Management process. I have used the appropriate SuiteAnswers to setup the SuiteApp preferences, but I am not able to post any deductions. The setup is below.

Please see example transaction below.

Below is a Customer Payment that I am creating in the amount of 510.00 for an invoice that is 514.00. This is clearly an underpayment.


When I navigate to the Deductions and Chargebacks tab, I expect to see this invoice in the list of invoices where a deduction can be applied. However, I see no invoices in the dropdown menu. See below.

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