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Customer Message

edited Aug 12, 2025 6:53PM in Ask A Guru 3 comments

I created a customer message and selected it under Communication/Messages/Customer Message, but it's not showing up on the invoice PDF file. I've tried to google this and it has said to review the invoice form, however I can't find it in NetSuite. Not sure how to trouble shoot this on my end. Any tips on how to get this message to appear on our customer invoices?

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