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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Customer refund not applied to Credit memo if Memo partially already applied to invoice
This is occuring when using SOAP. Steps:
- Create invoice.
- Create Credit Memo (items are more than invoice).
- Apply memo to invoice.
- Create Customer Refund, with it to apply to the outstanding amount on the credit memo.
Soap returns "Unable to find a matching line for sublist apply with key: [doc,line]".
I can see the refund has been created, but the apply list is empty.
If I try to edit the refund in the UI, the apply list stays empty. But if I create a new refund in the UI, the apply list will show the relevant Credit Memo.
This results in a lot of memos stuck at the end of the month as 'Open', despite being paid!
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