Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Customer refund not applied to Credit memo if Memo partially already applied to invoice
This is occuring when using SOAP. Steps:
- Create invoice.
- Create Credit Memo (items are more than invoice).
- Apply memo to invoice.
- Create Customer Refund, with it to apply to the outstanding amount on the credit memo.
Soap returns "Unable to find a matching line for sublist apply with key: [doc,line]".
I can see the refund has been created, but the apply list is empty.
If I try to edit the refund in the UI, the apply list stays empty. But if I create a new refund in the UI, the apply list will show the relevant Credit Memo.
This results in a lot of memos stuck at the end of the month as 'Open', despite being paid!
Tagged:
0