Hi Team,

We would like to get clarity on the best industry practice regarding the setting up of our service SKU NetSuite.

Currently, there is a SKU used whenever an engineer visits the client’s location to perform on-site work. Previously, this service was delivered by a single vendor, but now we are working with multiple vendors. Given this change, we need to determine the recommended approach:

1. Should we create separate service items for each vendor?

e.g., SKU A–Vendor A, SKU B–Vendor B, etc.

2. Or is it acceptable to continue using a single service item?

We are looking for guidance on standard practice in NetSuite for managing vendor-based variations of the same service SKU — particularly in terms of reporting, cost tracking, and operational efficiency.