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Concur Expense Report Integration Canadian Tax Groups

edited Mar 19, 2026 2:17PM in Ask A Guru 1 comment

We are currently using Concur's basic integration to NetSuite for expense reports, and we are now looking to utilize the system for our Canadian entity. We are in the process of setting up NetSuite tax codes/groups to link back to Concur for HST, GST, QST, etc. with the utilization of the reclaim extraction rates, and we are encountering sync issues.

For example, NetSuite is recalculating the Ontario HST at 13% rather than accepting the calculated reclaim factor rate at 11.5% thus increasing the total payable amount. Has anyone encountered this issue before?

For US expenses incurred by the Canadian entity employees, the sync is failing for missing tax code. Would creating a 0% tax group for all US expenses correct this or does that then impact the other US entities?

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