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We are now tracking this issue through S1 defect - 232696 : Unable to login. Engineers are now working to get this fixed asap and we are contacting our ISPs also

Preliminary findings by our engineers do not point to a NetSuite infrastructure issue and seems to be isolated to customer's ISP. Please check with your ISPs if they are having issues affecting connection to NetSuite.

The fix is now released into production accounts.

Hi Jim, Please file a Support case so we can further check.

Hi Kevin, I was able to view your website, does it fail when in Checkout? Please call/file a Support case if you still have issues with your website for further investigation.

Hi Shawn, Do you get an error when doing your Web Services request in the UI? Please file a Support case including your SOAP request and response so we can investigate further.

Hi Matt, It should be till 1AM PDT, apologies on the confusion

We are currently getting "An unexpected SuiteScript error has occurred" messages when trying to place an order, even after disabling all custom scripts. Anyone else having this problem? Please file a Support case so we can investigate on this further. Thanks.

We are actively working with our engineers and is currently investigating this issue. They are now aware of this and we will post ETA as soon as available. We greatly apologize on this.

We do not have infrastructure issues on our end as far as the latest findings from our engineers, and one of our affected customers confirmed that ISP fixed this on their end. May we have your ISP so we can verify if they are having issues?

We are now tracking this in S1 defect - 232696 : Unable to login. No ETA as of yet and we are working with ISPs to get this resolved

Hello Everyone, There seems to be an overall UK ISP downtime that caused this login issue. We have verified from our end that there are no systemic issues at the moment. The workaround is to use system2.netsuite.com. ISP affected appears to be BTNet Leased line.

Hi Aaron, Can you please specify how your account locked up, was it involving a locked up session or a blank browser just like what nugkent reported regarding the Help Guide's behavior when viewed in Chrome? Please file a Support case so we can check on it further. We were able to reproduce the blank screen in the Help…

Hi mhson1978, Yes you can receive Execution Log emails, please do the following: 1. On the Execution Log tab of the script, click Customize View button then click the More Options button. 2. This should bring you to the saved search menu, provide a Search Title 3. Click the Email tab > Schedule subtab 4. Choose your…

Scheduled search emails run at 2AM PST, and currently we do not have the option to set a preferred time, still an enhancement request, 100975 (Report Scheduling: Allow users to set a time of day for the scheduled report/searches to run).

Hi Steve, From 10 PM to 10:20 PM Pacific on 01.15.2011 the NetSuite service would be unavailable for a software upgrade that requires service interruption. This is within our window of allowed scheduled maintenance per our SLC available at http://www.netsuite.com/slc and therefore requires no customer notification. If…

Hi Refurbups, Customer Support and our internal monitoring tools did not detect any systemic downtime or downtime for your account during your reported period. In order for us to properly track such issues, please file a support case so we can further investigate.

Netsuite, Our website and internal Netsuite account went down about 5 minutes ago. Any idea of the status? Jeff All Together Enterprises Can you please file a case so that Support will can further investigate, we do not have a system maintenance that could have caused the downtime.

Please file a support case so we can further investigate, we do not have system maintenance that could have caused such issues.

Hello jdvguard/kkurth, Customer Support and our internal monitoring tools did not detect any systemic downtime for your accounts during the periods you reported, please file a support case in situations like this so we can further investigate and properly track and provide updates regarding the concern.

Please accept our apologies on the recent downtime, during a routine operation targeted at password rotation, there was an unexpected error. The situation has been fully resolved. The cause is well understood at this time. Safeguards will be implemented to assure that the event cannot repeat. Uptime, security, and…

Can you please file a Support case showing the Server Network Client percentages on the page you experience slow load times by double clicking the NetSuite logo please? Is it the same issue on different browsers? We have no database maintenance going on at the moment that might cause the slowness.

Issue 191225 - Setup > Customization > Script Debugger > debugging simple code snippet only shows "Running Script" and nothing happens has been filed for this

Please log a Support case so we can investigate on this further

Hi Everyone, We have an S1 issue 189031 - Web Store > It takes 5-10 minutes to load the page and only displays partial content and the Development Team is working on it. Please file a support case so we can notify you once the issue is resolved.

Hi Krishnan, I believe this was tracked in case 1229560 where you advised that the issue was resolved through some network configurations.

Hi Elaine, Was it reproduced in multiple browsers? We will monitor your website until the upgrade is finished if it will still display basic website customization before we further investigate.

Hi Elaine, I created case 1225528 to track your concern, I just checked your Web Site and it looked like it's using a standard Web Site template. Will follow up through the case.

Hi, I've sent reponse through your case # 1200386. We would like to know if: 1. Display in Web Site = checked 2. Pricing tab > Online Price = set 3. Lists > Web Site > Categories > View the category this item has been set to > Content tab > Items subtab - is SW-1624W included in the list? Although we understand that…

Hi Craig, are you still unable to access yuor website? We had a database system limitation earlier and all affected dbs are back online. Please contact Support if this is still an ongoing issue.