My Stuff
Comments
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We applied a fix last night to update the broken links in affected Help artilces. I tested a number of them and the links are working fine now.
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The Product Area and Feature dropdown fields in the online case form in SuiteAnswers have been modified. The full list of child values are displayed in the dropdown list so users don't have to click on each parent product area just to select the required child values. Thank you for your feedback.
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James, It's definitely down again. I have just tried from 4 machines on three different physical networks and they all time out after 4-5 minutes of spinning. Maybe it's just our account, but it's down. Hi Steve, I've been able to access and process transactions successfully in SuiteAnswers this morning. I have not…
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Hello Kyle, Kindly contact NetSuite Customer Support so someone from the A/R team can work with you on your questions. If you are calling in, you can select option 1 (for ERP/Accounting) and option 2 (for the A/R team).
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Thank you very much for the feedback. We're tracking this under Issue #198566. We're requesting that this new Support tab follow the user-driven behaviour under Home > Set Preferences > Appearance > Drop-down Menus.
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Steve, You can click on the Contact Support by Phone button (which will appear if the account has access to phone support). You will find the info you're looking.
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Hi efm, I keyed in "memorized" in the seach field and the 2nd link on the results page has the title "Editing Memorized Transactions" (with the Answer ID 9044). Kindly confirm if this is the same article you were referring to. I tried in IE 7 and Mozilla Firefox 3.6 and it works fine so far. Let me know what version you…
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This defect is currently with NS development team and is currently being worked on. Issue #198749.
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Defect 171576 has already been closed with the release of the fix last December 24, 2009. I have not seen any of the original cases attached to the said issue as re-opened. I see that you are also attached to one of the cases. Someone from Support will contact you to get more details on the problem you are encountering.
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Hello Nelliott, I came upon your thread. Thank you for the candid feedback. I traced back the old case you were referring to in your post. You have pointed out some specific opportunities that we can improve our service and I am looking into these.