3942226 Newbie

Hi All, First of all, I want to say that I'm sorry for your frustration and inconvenience. We have been actively working towards resolving all PayPal issues, but some have be more difficult than others to track down. As of 2.1.07, we released fixes for ALL of the issues that we are currently aware of that could cause Web…

Jan, You are very welcome. Glad I could help! Craig

Hi, The vast majority of our users see shipping charges included on PayPal payments. The PayPal integration guide lists one detail that is likely to be what's causing your problem (quoted directly from the paypal integration guide): "Overriding Shipping Calculation on Individual Transactions You might want to set a special…

Hi Rick, Thanks for the reply. I will take it up with our technical liason at PayPal. I can see how this information is useful for management and reporting regardless. I will try to fast-track this fix/enhancement. Thanks, Craig

Hi Rick, The values in the NetSuite forms that are passed to the various external payment processors such as Payflow Pro are controled by NetSuite. That interface is not user-defineable. We have entered issue#120689 to represent your request that these additional fields be added to the information submitted to Payflow Pro.…

Hi Micky, In general, it's better for the import to have less data to work with, and less data is also better for your performance in NetSuite going forward. So, I recommend going with 2006 forward. The journal entries that represent opening balances from previous periods should be handled OK by the conversion. Thanks,…

All, NetSuite has added the capability to directly import data from the US 2006 versions of QB ( which includes QB Enterprise v6.0 ) in v11. We had to write a new conversion process from the ground up (due to the data changes that Billj mentioned in his earlier comment), so there was a period of time early in the year when…

Your last question brings up an excellent point. Whenever there is an inconsistency in the import process there are typically two issues implied: [INDENT]1) Fix the import/conversion code so that it handles this case as expected for future imports.[/INDENT] [INDENT]2) Fix the legacy customer data problems that may exist as…

Hi Long, I'm very sorry to hear that you've had a tough time with your migration from QB to NetSuite. I am the current development owner of the QB Import process, and if you could spare the time to send me a personal message outlining the specific difficulties that you experienced in your specific implementation, I would…

Hi Long, First of all, thank you for taking time to outline your difficulties. It's invaluable for us in being able to continually improve this process for folks going forward. From your list of import difficulties: "After the wipe, any customizations that you have done previously will need to be done again." [INDENT]The…

If you are currently subscribed to the Intuit "Complete" payroll service, your payroll detail will come in as expected, then you will just need to go through the standard setup process for NS premier payroll, which will detect the existing data and use it. If you are NOT currently subscribed to the Intuit "Complete"…

Hi Long, I have updated the fix release details above. All are live now, with the exception of importing custom fields, which is an unscheduled enhancement request. The retain configurations feature is currently in beta and not available to the general public, but if you coordinate with your professional services person…

Hi Steedman, Thank you for your question. NetSuite can support Maestro/Solo/Switch cards, but it's a function of which Credit Card processor you use. Worldpay and SecPay both currently support these cards, but all other processors available within NetSuite do not. So, if you'd like to accept these cards you will need to…

Paul, I saw your comment and looked into your payment processing errors from Saturday AM. I found an additional problem that wasn't covered by the 11.0.6 fixes that you were expecting (and that you did in fact get with Friday's release). I have fixed the additional problem that was blocking you, and the fix is now live for…

Hi Andy, Unfortunately, the Delete All Data feature is not what you're looking for. As the name implies, "Delete All Data" deletes just about everything with just a few exceptions: -Your company-wide features and preferences are retained. -Any user Roles that you have created are retained (not the users themselves, but the…

Hi Suzanne, First of all, I want to say that I'm sorry for your frustration and inconvenience. We have been actively working towards resolving all PayPal issues, but some have be more difficult than others to track down. As of 2.1.07, we released fixes for ALL of the issues that we are currently aware of that could cause…