3942295 Newbie

Thanks Paul, as you note the details are still a bit vague. Can you walk me through step-by-step what is happenning and where you think there is a problem? Thanks, Sean

Hi Paul, can you describe on what you mean by "operational issues"? Are customers complaining that the auth amount exceeds open order amount? Thanks, Sean Hi All, We've just been working through some operational issues with PayPal, and they've recommended that we don't use the separate pre-Auth + later Collect method of…

NS has taken preparations for this and other data center moves by PayPal. No customer action is required.

Hi Sean, we're currently being looked after well by your support colleague Mira through a case I have open. A note for all PayPal users, check and double check your PayPal API settings (in PayPal not Netsuite) to match this recommendation: "For the Paypal configuration, I just want to check if you have enable these five…

Stephanie, The setups are for two distinct services. One is for processing credit cards through a merchant account and the other is for processing payments through the PayPal and PayPal Express Checkout payment methods offered by PayPal. Are you looking to do both?

Angie, I can confirm we haven't done anything here for this release. Have you looked into customizing the HTML on this page as a solution? I understand your use case of wanting to avoid duplicates but I'm not sure if we have the unique identifiers to store a record here. Might want to post in the ecommerce section as well.

Bill, please see the following thread posted in the Announcements topic: https://usergroup.netsuite.com/users/showthread.php?t=27816 Thanks, Sean

Trey, nothing on the immediate horizon from a product perspective, but two possible options are to: integrate (consolidate) paypal payments through existing gateway integrations with advanced fraud mgmt services, i.e. CyberSource, or separate fraud management from the gateway integration so it can be used in a standalone…

That is correct, we've made the updates to the NetSuite application. Nothing is required on your part.

No changes in this area that I am aware of. Do you have a case # or issue number for this that I can look into? Thanks, Sean

FYI, we received an automated notification that their issue was resolved as of Aug 03, 2:50 PM PDT today. Currently, we do not pass this messaging through to customers but are looking at how we can improve this in the future. Thanks again, Sean

Mimi, Indeed, NetSuite is aware of this requirement and is compliant as of release 2009.1. Thanks, Sean Kennedy NetSuite Product Management

We have a pending work item to support taking deposits on Sales Orders billed via Cash Sale (enh 211492). It would work similar to the Sales Order - Invoice flow that is supported today. Please make sure you have logged an enhancement request. How large are the authorization amounts and what is the frequency of your…

Mark and Darren, We are currently on getting case updates (review outcomes) into NetSuite, which closes the loop if using DM to manage review orders. I can't comment on the availability date yet but we are actively working on it and optimistic it can be released in the short term. Darren, as part of our working…

Sean, I would be very interested in both looking at the suitlet and helping with early adopter feedback. Regards, Mark. Thanks Mark - I'll work on packaging it up and let you know when ready. We're also making good progress on updating NS Sales Orders with DM case management decisions. It would be nice to get this out all…

The alternate proceedure outlined by mtandog and farrago is the best alternative until an automated solution can be implemented. There are only 3 cases for issue 185823, so please be sure to log a case with Support or use the enhancement voting system so we can accurately assess demand. Thanks, Sean

If the problems persist, please log a case with Support. These issues appear to be unrelated. Thanks, Sean

Hi Mike, a couple of items moved ahead of this in priority and ga is targeted for Sept to Oct timeframe. I'll update when available. Thanks for your continued interest. Sean

received email from payflow Please let me know if this will disrupt any cc processing on Netsuites sitde. As part of PayPal's ongoing commitment to security, we're upgrading the technology we use to store and display account numbers in Payflow. This change will help us protect account information for you and your…

Thanks Mike, now I understand your business process. The order amounts aren't fully known at the time the order is created, shipping costs get added later. Are you triggering a second authorization manually once the shipping costs are known? Also, most gateways now provide an auth void or reversal API for Visa/MC…

We have all the same issues listed above - authorizations not voiding if order is canceled, authorization needing updated to a greater amount, etc. However the most problematic issue is when an authorization is recorded by our gateway but an order is not recorded in NS. We require AVS and CSC checks. If a customer is…

Efforts are underway on substantial improvements and enhancements to the existing order management workflows with respect to payments. We are looking to improve and expand on the use of gateway APIs to increase efficiency of processing orders in NS. This specific work item is on my radar and is quite important but I cannot…

Julie, I've asked the Support Lead for the area to follow up with you to understand what you are currently observing. We released a fix on 1/20 that should have addressed at least some of the issues. Sean

Sean, 5 out of every 10 transactions. Hi Syed, thanks for the follow up. Can you expand on why 5 of every 10customers are requesting edits to a sales order? Is it possible to delay the authorization later in the order lifecyle when the amount is better known? We are looking at keeping auths in sync with the order but there…

Thanks for the input Mike. Not sure where your feedback from your vote went but couldn't easily find it. We're wrapping up this round of development and it is not likely that 133625 will make 2010.2. Enh 133625 speaks to the automated management of always capturing against an open valid auth. i.e. if the date of the…

I wanted to specifically address another issue mentioned on this thread - we are very interested in implementing the void authorization API across applicable workflows. This will enable users to - manually void or reverse an authorization from the NS UI manually - utilize the void authorization API to ensure that captures…

Megha, if this is still a problem please log a case with Support. Generating an authorization from a Sales Order should be straighforward. Thanks, Sean

Sue, if you haven't already please log a case with our Support team and they should be able to help you out. Thanks, Sean

Syed, The second auth request will not automatically void the first today but we are looking to add this functionality shortly. I am tracking the implementation of the void auth API at a summary level but please use enh 185823 to log a vote for this specific use case. Thanks, Sean

Steph, The default is part of your profile set up with the merchant account provider. NS can override it through the use of this feature. I'll forward your request to the Technical Writer for the area for screenshots to be added. The message you see when enabling this feature reflects the need to select a credit card…