3942416 Green Ribbon

To clarify, it was not a duplicated bill that was paid. Literally two checks were sent against the same single bill. One was auto sent, the other was hand written. Yes, major error due to our accounting person being out sick. Tried issuing credit originally the same way you mention above, but it does not allow Accounts…

Thanks Barry, but I don't want to credit any inventory which is why I can't do the credit off the bill.

Hello - our rep has just made us aware of this today. We had already signed our renewal that did not have this charge in it. Did they give you any type of workaround for this? They are telling us we have 3 days to move to a different merchant account.

Hi Evan, I just had a customer come in with this situation. Since he was in the office I asked him to log on to his online account and show me the error and his sequence. 1. He logs in through "My Account" 2. Clicks on My Account 3. Click on Make Payment 4. Clicks the Invoices he wants to pay 5. Verifies the credit card…

We are also trying to create a search for the Landed Cost. Were you ever able to create one? Thank you.

Hi Dave, We do have supervisor approval on sales orders. But when we have walk in customers we don't go through the sales order - fullfillment - billing process. Instead we just go straight to a Cash Sale.

I just noticed that our case # 576939 has been closed, but I don't understand why. Our problem is that backordered items are not showing on the REORDER REPORT. Here is NS response: "Regarding your problem on the Reorder Report, I am not going to file an Issue for this since the Standard Sales Back Order Report shows the…

05/30/07: Customer Care Case # is 576939 05/17/07: Customer Care Case # is 572555 Please note we do use multiple locations, but the correct location has been chosen.

Hi I was just wondering if anyone out there can help me out. My inventory management is out of control. Here is the situation. I have set my Item name/number to my SKU. But I would like to use matrix item for my inventory. But as for my subitem .. I don't know how name it. For example: Item number/name = PB1601 That stands…

This worked for us, hopefully it will for you too. Transactions - Bank - Reconcile Bank Statement (everything shows up from the beginning of time) NOW click on "Date" at the top of the listing to reorganize everything. TUH-DUH! Suddenly everything is now reconciled like it should be. Hope this works for everyone else.

AlexDesigns has been working on ours. Very pleased thus far. He just updated it last weekend. Here's the new site: www.callcct.com Just let me know if you want his information.

Just a suggestion, in the Accounting Setup you can enable "Invoice in Advance of Fulfillment". This will allow you to Invoice the Sales Order without actually fulfilling it. Then the 50% deposit can be directly applied to the Invoice. When the item becomes available, the sales rep should be able to see "Billed, Pending…

We normally click on Authorize Return. And then go through the receipt process. This will allow the inventory to go back into stock. We have found by skipping these steps, sometimes it fails to put the inventory back in stock. Also, by going Authorize Return -> Receive - > Refund... it will create a Credit Memo. You can…

Is this still the best way to handle the problem? Best practices says to write off a bad debt with a Journal Entry however that leaves me with an amount on the Sales Tax Payment screen that is not included in the balance of the taxes owed account. I really find it awkward to do a JE for the bad debt and then a dummy…

Thanks Evan!

You are my hero!!! Thank you. I have made the changes and will no longer be frustrated by this. Thanks again!

Does anyone know if there is a way to Open a Closed PO? Thanks, Heather

We have been having issues with our images as well. NS seems to be pulling from the thumbnail image and exploding it as the main image which is causing distortion. We are deleting all the images off now and are going to try again... and again... and again.

Case Number 878898 Our case was issued mid-May. We thought the problem was solved so it is closed now. BUT, the issue just started happening again today.

Just an fyi....... Your customer care case # is 752960. Hello Heather, Thank you for contacting NetSuite Customer Support. The problem you are experiencing is actively being addressed by our Quality Assurance and Development teams. We are working to implement a resolution to the following issue in your account. Defect…

Hi Hazel, Yes, that is the field I am referring to. It is only occurring with online orders. (webstore entered orders by NEW customers) Customer Care Case # is 697897.

Yes, as Brett said, the email address is being changed on the transaction itself. We change it in the "to be emailed" field and then hit save. The initial quote will go to the correct email address. But as Brett said, if they reply and then we reply back it will go to the default contact. Even though the email address is a…

Below is NS's support response. Sometimes just asking people on the forum is a whole lot quicker. Does anyone know what they are referring to? Netsuite's Customer Support Response: "On the cash sale's messages tab, if you click on the Email button, the Email Message dialog box will appear and you can find the Email Address…

With four hours of research in we have come up with some reasoning behind this madness... System Cost of Goods Sold Adjustments - Somehow NS is making it's own adjustments. We see these mostly when we have issued a Bill Credit on items. A phantom COG adjustment is done by the system. Unfortunately we haven't come up with…

This seems to be a MAJOR problem. This issue is also being addressed in another thread right now, "Inventory on Hand is Different in Two Places for Same Items". Here is our situation, if an inventory says "0" on hand the value should also say $0. Well, it doesn't. There are positive and negative dollar amounts all over the…

Maybe I'm missing something, but I don't see how you can create a "Saved Search" showing the top 100 customers based upon profitability (or sales $ for that matter). We have reports with this information, but it doesn't look like you can create Searches with this information. Is this correct? Or am I missing something?…

Under the "store" tab we have an area that says "Featured Description", but there is no box to check to make it a featured item.

Since the upgrade to version 11 over the weekend we have had a glitch with the matrix items. For some reason all of them say we have 100 pieces in stock instead of the correct stock amounts. This is the tag we use. Any ideas why it wouldn't be working properly in the item template with Matrix Items?…

Did you find a resolve? We are having the same issue. 

its the country filled in on the customer record. And Watch out, you have to use the country codes as they are defined in help. This started happening again this week. We don't have a "country field" in the customer record. Any other suggestions?