3942472 Green Ribbon

I have logged a case and spent many hours looking into this issue. We do a ton of government transactions using pcards and are getting hit with higher non-qaul credit card rates, upwards in the 4% area. Please send support an email asking to be attached to case # 898445 so I can get more interest in looking at this.…

Nick - Thanks for your input and your post is dead on. For the record I was not trying to imply that Netsuite is not working properly for sales tax either. As for Visa, I doubt they will change the rules which are ridiculous, even on their own site in the pdf files they specifically acknowledge Level 2 processing and sales…

Are they actually going to use that credit card for the payment? Thanks, -e Yeah sometimes they do for product and we invoice them for service. However more invoices for service. Why?

It may be because the customer has a preferred credit card whose payment method is associated with an account. Evan thanks for the info - you are right I had "default" credit card checked. By unchecking this it now defaults to undeposited funds.

What about "undoing" a void? I can see to find an answer - there was a mistake where the rep voided an invoice and it shouldn't have been. Is there anyway to reverse this mistake? I would like the "void" button to be completely removed really if possible still to prevent this from happening again. Good thing its just one…

Try editing the employees' roles and setting Class Restrictions and/or Department Restrictions to "none - default to self". This should cause the class/department fields to default to that employee's class/department when they create new transactions. I assume this only works for "ROLES" outside of an Administrator and not…

Please submite a case to support, and post the case # here. We will get it resolved. Thanks, -e Evan - I filed it as case #445985 - Let me know if you need anymore information to duplicate this error. Thank you for your looking into it. On 07/17/06 I filed 4 cases all for different things.

FYI - Its now 07/09/09, a month later since my post and still this issue has not been resolved yet. "Still Under Investigation"

Just came across this exact issue. We have customers seeing the "Online Price", adding the item to their shopping cart - and then after logging into their account, the price reverts to "Base Price" - which is often higher! Not a good situation. Is there an update to when we can expect this to be fixed? The best thing to do…

The Actual defect # is 156572. This is being reviewed by our QA/Dev. I have updated the defect with your concerns as noted here. Thank you - however how can a Severity S2 thats supposed to take 60 days to be fixed drag on to over 6 months?! This is a HUGE issue for us as we have multiple price levels in our website for…

BUMP - More Information. Is this a defect? When on our webstore I have found some inconsistencies on how the search works with related items versus using the categories on the left hand side. When drilling down on the categories on www.alphab2b.biz going to "Inkjet" - then "HP" - the first item is HP-C6578AN-COM #78 - the…

I have three different examples of issues with Per Customer Basis and the transaction forms associated with checking out via the Nesuite shopping cart on our website that are not working properly. The way "Per Customer Basis" is supposed to work (or I understand it) is you select your customer then choose if you want them…

I have three different examples of issues with Per Customer Basis and the transaction forms associated with checking out via the Nesuite shopping cart on our website that are not working properly. The way "Per Customer Basis" is supposed to work (or I understand it) is you select your customer then choose if you want them…

This looks like issue 154362 fixed for tomorrow night. Thanks, -e Where can I go to view this issue?

Netsuite for years has always catered towards Internet Explorer. I remember using the very first Firefox browser because of security issues with IE5 and finally after using two browsers back and forth Netsuite finally caught up. Now FF3 is here and I have to do the same thing again or go back to FF2. FF3 is based on…

Hi Justin, As a NetSuite Gold customer you are entitled to support over release weekends. Every weekend that we do a release, NetSuite Support is open for business. I did see that you filed a case online here, however our Gold Phones were open. For North America, it is your regular Gold Support hours. For those customers…

My bookkeeper is also having this issue, which is why I came to the forums today to figure out what is going on and how to fix it. When she is running the Credit Card Recon reports for our companies credit cards the report is not working properly either. It appears its subtracting out the cleared payments and credits and…

Anyone want to hear more NS BS? I got a call back today regarding another case regarding Assessing Finance Charges and I asked the rep (Derec) if he "would be kind enough to see if there is a global case logged for the credit card recon problem" that we are all having here. Derec replied back "I'm sorry I dont have time to…

Yeah its in the new release however the link to download it from the main home page still gives you the old client for 2003 not the new one. Keep up the good work Netsuite! I dont understand if your releasing a new product into the wild why cant they make sure to have the link updated too.

Is there any offical update on the release of ANYTHING that will integrate between Outlook 2007 and NetSuite? It seems rediculous that Office was in Beta and these issues could not be resolved. Michael Yes please, update us of the status of this! Office is almost a half a year old now!

Q3 2007 - are you kidding us?! I guess thats what to expect when you have open cases that havent been resolved for over 9 months! I have three of those! In that case early Q3 would be a FAST turn around time! [insert sarcasm here]

Well as of June 16th our company was switched over to v11 - although for the most part everything is ok there is a couple issues with very minimum tweaks/fixes needed. The one main issue today is when in a customer record when you do a "quick add" by clicking on "New Contact" before in the window you could enter more…

Our account is also running slow and my company was just converted over on Friday June 16th. I am guessing that because they migrated more accounts over to v11 from v10 thats why the slow downs today as everyone new is getting onboard. Too much graphics and "Bling Bling" without making sure the servers could handle it.…

There appears to be a small bug when receiving a purchase order. Can anyone test this and duplicate it? All of our purchase orders when processed have something in the "memo" field. When you click on the transactions tab, then go to receive purchase orders, then from there check the box of the PO you want to receive - it…

Hi Scott, The issue is reopened. It will be more thoroughly investigated. Thanks Ken Thank you! Is there anything I can do more to show/prove this to you its happening?

Hi Scott, Cases are what support uses to track customer questions or problems. Issues are used to track tasks in development. Support creates an issue based on a case when there is an action for development to take. An issue might have several cases attached to it, if more than one customer has noticed a problem. The nice…

Scott - just out of curiousity, what is this enhancement for? Thanks, Cecelia On the customer profitability summary report, the cost is shows only for the date range we specified- so If i select the month of march as a date range- all my revenue is calculated for transactions in march which is correct, but cost is wrong…

This is covered by the transaction messaging changes in v11. You can add a customized message when sending transactions, just like initiating a new 'message' from the customer record, and we log all e-mail/faxed transactions with other messages. Best regards, Malin Huffman Senior Product Manager NetSuite, Inc. Where…

Hi Scott, We have been working hard, especially over the past several months, to improve things in support, qa, and development so we can turn customer problems around quickly. One thing to note is that currently in our case system, the "closed" status can be a little confusing. The simple meaning is that the ball is no…

Any word on a fix for this yet?? Version 11.0.4 still doesnt address this problem. COME ON NETSUITE FIX SOMETHING! This has been broken for months now, with no word on a fix! I reopened the case a month ago and not one person has even looked at it yet! GET YOUR ACT TOGETHER!