3942507 Newbie

Please file cases with the details, including the problematic order numbers and the symptoms. After we get this info, we will do more investigation. Thanks Ken

Hi Thomas, We have fixed some issues related to this already, and we think there are potentially more than one still out there. We have not isolated the latest problem yet and the more info we have the easier it will be to target. We do appreciate your time. Thanks Ken

Hi Ricky, Is this happening for all of your paypal order or just certain ones? We did release some fixes for this type of problem in late October, but it's possible we missed a use case. Issue 115964 tracks this problem. Please have support add your case to this issue so we can investigate your account. Thanks Ken

SecPay has confirmed that the problem is on their end and they are dropping the connection. We do not have an ETA of when they will fix the problem. We are investigating possible workarounds and we do support other payment processors. Thanks Ken

I do see those if I look back earlier. This is most likely issue 119683 - we send a request to secpay and then we never get a response back. In this case, secpay typically processes the request, they just never send us a response back. We usually see only a handful of these a day, but it is closer to 100 today. We believe…

Hi Graham, Our integration with VeriSign/Payflow Pro does not currently support switch cards. We are going to investigate whether Verisign does support switch cards. If they are supported we will look into adding the required functionality. This is tracked by enhancement 123808. Alternatively, our WorldPay integration does…

Hi Richard, I can confirm tha, just over an hour ago, two of your requests to secpay took over 45 seconds. There were a couple other requests from other accounts that were slow around that time, but most were under three seconds. Thanks Ken

Hi Matthew, Please start by filiing a case with the details. Then I'll see if I can get a support expert to follow up with you. Thanks Ken

Hi Andy, We automatically filter out entities that are opted out when sending out bulk email, so no need to add a filter criterion for this. Thanks Ken

That's a first. We don't have email servers in Israel. Thanks Ken

Hi Julie, The best option is to send opt-in emails to all of your contacts and have them subscribe to the categories you have created. You could also create a new Campaign Subscription Category and check "Subscribed by Default" when creating it. This will make all of your existing entities subscribed to it. Thanks Ken

Hi Nate, Are you creating a new campaign event or trying to edit the old one? Once the time is passed and it's "stuck" it won't send it out. If you can't get it to work, I would contact support for the campaign issue. You could also try using bulk merge as a workaround Thanks Ken

Hi Julie, Did you get 932 from the statistics on the campaign and is it still increasing? How many failures were there? Thanks Ken

Hi Julie I don't think the problem is bounced emails. It sounds like the missing ones never went out. Do you use subscription categories? If yes, you need to make sure each user is subscribed to the category you put on the campaign. Thanks Ken

NetSuite serves millions of emails for thousands of customers and In 2008 we completely overhauled our email infrastructure. The vast majority of customers enjoy very high delivery rates. Due to our strong anti spam policy, our membership in maawg and our relationships with ISPs we typically have a very good reputation as…

Hi Chris, I see you sent out some smaller test campaigns. Were those successful? Thanks Ken

Hi David, As of 2008.2, the text of the email is customizable. Setup > Marketing > Marketing Preferences > Opt-In Invitation Message Thanks Ken

Hi Chris, The reason your campaign is failing is because the sql that returns the results of your dynamic group is timing out. We can look into see where the perf problem is (and also provide better error handling), but in the short term you could try simplifying the search that defines your dynamic group (remove the "does…

Hi Bushra, The invalid address report you get in the confirmation email figures out the invalid addresses by examining each address (for simple errors) and by looking at the results in previous campaigns. The system likely found 51 additional invalid address only after attempting to send to them in your most recent…

Hi Abhi You could try creating a custom field on your contacts or customers. Then use CSV update to set this field for the entities you want to email. Then create a dynamic group that uses a search which looks for entities where this field is true. You'll need to do a bulk mail merge as opposed to a campaign in order to…

here is what I posted on an earlier thread: Those are good results. We sign everything with spf, and DKIM can be optionally set up (as you have done). We do not sign with Domain Keys or Sender ID, so all your results are expected and fine. Domain Keys is an older version of DKIM, but it does require an additional and…

Hi All, There is an issue that is affecting some campaigns over 1000. We are releasing a fix for it tonight. The fix is being released under issue 156378. It will resolve the majority of the cases attached to issue 153784. Thanks Ken

Hi Steph, It looks like there was an error during your mass update. Please file a case with support. You can tell them to look at error 1968811725. Thanks Ken

Hi Derek Will this fix unclog our previously queued campaigns? No, if you want an old campaign event in this state to go out you will need to create a new one. Sounds like this is the behavior you want. Thanks Ken

We are going to track it under issue 154548. All the cases should be automatically moved there. We are working on a fix. Thanks Ken

I think the public key is case sensitive so you will need to figure it out with your provider. or use GoDaddy or another provider where it is easy to setup - you can use a new domain for dkim signing. Thanks Ken

Most people just enter "selector1" (with no quotes). Below is the part of the response you care about for DKIM. It doesn't look like your test email had any DKIM info in it. Authentication System: DomainKeys Identified Mail Result: (no result present) Reporting host: More information: http://mipassoc.org/dkim/ Sendmail…

Hi Christine, There are a number of different ip addresses that bulk mail can be sent out of. Thanks Ken

It's usually pretty quick - within 5 minutes. Mat, Julie, did you try it with a campaign or bulk merge? I just tried replying to a campaign and it was almost instant. Thanks Ken

Hi Steph, In this case, I don't think it did. You could do a test and send one to yourself at a gmail account etc. Did you file case? Thanks Ken