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  • Speaking with our Tech guys here, we have had experience with email bounce backs from Yahoo before. Yahoo has started to validate emails by comparing the Senders domain (pruhawaii.com) with the domain of the mail server (netsuite.com). We are being blocked from sending email to our valid yahoo accounts because the domain…
    in HELP - Our emails are being flagged as SPAM Comment by 3942919 Nov 7, 2007 9:44PM
  • Hi! I called support yesterday to report the same problem with our bulk emails. We don't use the campaign function at this time, but send approx. 50,000 emails every month. The last email was published on Monday Oct. 15. Some people received it right away, while others started getting their emails 48 hours after the email…
    in HELP: Campaign email delay of 24 hours Comment by 3942919 Oct 24, 2007 3:36PM
  • Our company has been struggling with Outlook Sync (Intellisync) for months...we don't use "contacts" in CRM. All of our customers are "Individuals" and we've disabled the "contacts" subtab from our forms. Therefore we cannot select the "sync" checkbox to get this feature to work. I was able to get contacts to download into…
    in Outlook integration and Intellisync is inconsistant Comment by 3942919 Apr 16, 2007 11:47PM
  • I too ran into the same problem. I had two Netsuite reps walk me through the Mail Merge feature for labels and got the same result, one page full of labels of the same individual. I created an enhancement request for a label feature about 5 months ago and have not heard anything. The only solution I've come up with is to…
    in Mailing Labels Mail Merge Comment by 3942919 Jun 30, 2006 5:32PM
  • Since Netsuite allows you to export any list from a saved search result into Excel or CSV, you can use Microsoft's Mail Merge function to make mailing labels or to print directly onto envelope. There's tons of How-To's on the internet that you can lookup. Here's a link that might help:…
    in Snail Mail? Comment by 3942919 Aug 16, 2007 10:07PM
  • Quoting the documentation that they sent me: NetSuite Platinum Support is the most comprehensive customer support program available from NetSuite providing customers with an immeasurable level of confidence in their NetSuite application(s). Platinum Support allows customers to operate consistently at peak levels and focus…
    in Silver Phone Support Comment by 3942919 Jun 30, 2006 9:38PM
  • Hi! I too am new to this board, finding alternative ways to troubleshoot the issues I'm experiencing with Netsuite since support has been so dissappointing. I'm averaging 1 hour 40 minute wait time since beginning of this month everytime I call. When we asked our rep for alternative support solutions, they told us we could…
    in Silver Phone Support Comment by 3942919 Jun 30, 2006 5:56PM
  • After about 10 minutes, looks like we are up again. Haven't heard from support yet though...
    in Netsuite Down? Comment by 3942919 Nov 24, 2008 7:14PM
  • Has there been any developments to providing employee restrictions on the file cabinet? I've added my support to your case...we too use restrictions and would like to have employee restrictions on the file cabinet folders. We don't want our sales rep seeing each other's documents that are sent or received. There's personal…
    in when does private mean private? Comment by 3942919 Oct 17, 2007 3:48PM
  • 2. Outlook sync with NS. I aborted this ages ago. In my opinion this feature fails too many times; to many sync problems too. This, I believe, is centered around the different architecture. One of which is that you can have many contacts to one entity in NS and cross relate other fields too. Outlook does not have that…
    in Wireless Connectivity with Handheld Device Comment by 3942919 Jul 13, 2006 8:08PM
  • Mark, how is the speed with the offline client? I get a few complaints about the website being slow at times. I will definatly take a look at your white paper, as we are interested in any offline solution at this time. I'm just launching the Outlook Syncronization feature mentioned above where they partnered up with…
    in Wireless Connectivity with Handheld Device Comment by 3942919 Jul 7, 2006 8:26PM
  • Usually, child entities refer to other records that are associated with this customer (ie. Task, Event, Opportunity, Email, etc.) If you have any other record "linked" to this customer, Netsuite makes it VERY difficult to delete. You will need to delete these associated items first, before it lets you delete the customer.…
    in Can't delete user - what the hell Comment by 3942919 Jun 30, 2006 9:31PM
  • Mark, how is the speed with the offline client? I get a few complaints about the website being slow at times. I will definatly take a look at your white paper, as we are interested in any offline solution at this time. I'm just launching the Outlook Syncronization feature mentioned above where they partnered up with…
    in Wireless Connectivity with Handheld Device Comment by 3942919 Jul 7, 2006 8:34PM
  • I agree the interface would be difficult to navigate through...hopefully there will be some type of solution in the future. My sales team are always mobile and they rely on their PDA a lot for information. Are any of you using the Outlook Sync feature?
    in Wireless Connectivity with Handheld Device Comment by 3942919 Jul 6, 2006 3:54PM