3944894 Green Ribbon

WOW! Thanks, Evan!

What is NOT happening is the job field on our time entry form defaulting from the Customer field on the case when we use the "New Time" button on the case. Hopefully, this is part of the fix.

Hi Jeremy (and Sean from another post)! The fixes last night seem to have everything working (including a script that we had hit or miss issues with prior to the upgrade!). Thanks for your attention to these matters. Ellen

Hi again, Jeremy! The corrections we need to make are because of errors. Every time entry must have a corresponding project (Customer:job) record. We allocate costs by project. Clerical personnel often book time incorrectly and our acccounting department corrects the time entry as needed during payroll week (if they are…

This has been confirmed by NetSuite as a defect (#151170). Unfortunately, it is an S2 (average of 60 days) for resolution. That will cause us undo pain. We may create a workaround using a custom field (that is editable) sourced from the standard field so that we may capture the correct job information. That, of course,…

Thanks, Jeremy. Unfortunately, this does not solve our payroll issues this week since we run payroll on Wednesdays. I believe the only work around for us to correct the customer:job on the time entry is to delete the record and reenter it - is that correct or is there another work around? Thanks, Ellen

Thanks. I was hoping that we could avoid scripting.

It would also be nice to allow Direct List Editing from a search marked "run unrestricted". We are trying to allow easy time approval with DLE (since we don't have the option yet of customizing the time approval form) but want to allow co-team leaders to both approve time (not just the one marked supervisor). Run…

Hi! I know this thread is old so I'm hoping there is now an easy resolution. We are auto generating Job and Customer records. Jumps have happened through inexperienced users. If the records are deleted that caused the jumps are we able to reset for the next number? If so, please tell me how. Would changing the initial…

Hi Sean! It turns out that we believe its the payroll adjustment that is not being included in wages (the 2 amounts were surprisingly close). I logged case 634948 for this but have not been contacted. We did a reversal of the adjustment (it was to the wrong account) and tried again but did not see a credit happen on the…

Thanks, Pam! That worked! Now - on another note - we are trying to catch up Payroll since the beginning of the year (we are new to NS). We are getting a "Check date must be on or after 4/18/07" error message when trying to use a real time date - for instance 1/13/07 for the period 1/13/07. Do you happen to know what the…

Thanks, Sean and Pam! I have logged a case with NS - Case #585870. We will also try Pam's suggestion. It beats doing manual payroll adjustments! Ellen

We are again today experiencing delays in case creation emails. Anyone else?

We have also been experiencing case setup delays. Did NetSuite respond to this?

Oh, sorry, Darren. Have they interrupted it? Or are we waiting for the system to catch up with the interruption? I filed a defect but have not even gotten the usual quick response from NS.

Yes - showed up just now - normally early (4 am our time).

Any thoughts from anyone?

Thanks, but no, we explored that along with other places in the system where a user email address is entered. It appears from NetSuite's response that this is not user defined right now. I am still waiting to hear where it resides on NS's system to generate the notice and how we can change it.

Hi Paul! I have verified that this is NOT the address to which these failure notices are sent (it may have once been the source but is not getting updated). Obviously, tracking down where this address is residing on NetSuite's side is the key.

Thanks for the reply, Tom. I had that thought too but it seems only 1 administrator is getting it. While that administrator is still active, we want to make this email go to 1 assigned administrator only...or even to our help desk to log a case...

Could somone from NetSuite just track one of these alerts back to the source so that we could know how to change it or get it changed? What is happening if the email address is no longer valid? Right now we are having the previous user forward the emails to the NS Administrator but, obviously....

My thought, too, Ted - is it a call into NetSuite to get this changed? A case?

I am also getting the error message referenced by the above users. We had this happen last week too but it came back.

Those buttons are in Outlook when you install Outlook Integration. They appear as buttons on the Outlook toolbar.

Thanks, Phillip, will do!

On a different note - we are receiving the following error when trying to save a message to a case: Error:USER_ERROR This record already exists. I've changed the subject line of the message in case NS did not like messages with the same subject but that did not work, nor changing the author of the email. Any ideas before I…

Hi Ian! We are using the "Save Message to NetSuite" button in Outlook. Selecting the case and pressing the "Save to NetSuite" button in the NS window. Any ideas?

Thanks, Miguel. That seems logical/bad design but I'm not sure that is the problem since even the standard Administrator role with a different user and no user modifications is behaving oddly. Thanks, however, for the insight into what to add to the mix.

I spoke too soon, Miguel! You have helped lead me to the Maximum Entries in Dropdowns under Set Preferences....By changing to 50 and having the users do this, our fields have reversed to tab enter fields and are now behaving properly with Supervisor/Employee searching in the Time Tracking Employee field.

Hello???? Can someone from NetSuite please let us know when the planned upgrade of Intellisync is coming? Perhaps it's already been released? Thank you