3945233 Newbie

We're having close to the same problem here. When replying to a case, our customers are receiving an error that looks like this... Your message did not reach some or all of the intended recipients. Subject: RE: Case Update: 41668 - Test Sent: 8/20/2007 4:42 PM The following recipient(s) could not be reached:…

Anyone else have any ideas. I've been working on this for the past week, while waiting for Netsuite to respond to my case, and I haven't been able to make any progress.

Case #596865, created 7/20

I talked to the person who set up the case forms and he assured me that they are, at the moment, only searching by the incoming e-mail address that is required on the case forms. For some reason, they are still being referred to by the anonymous customer placeholder that was set up.

We already have 1 territory for each of the question types that come in through our system. So for our approximately 15 question types, 1 territory exists for each of them and some of those territories have only 1 representative in them. My goal is, for 1 of the case issues, to have have the case come in and have it…

Thanks for your reply jtannone, but this is happening on about 90% of the cases that are being sent in and I've checked out many of them and there aren't duplicate e-mail addresses that exist. Every time that I've run across duplicates, I've cleaned them up, but this problem still seems to happen when one of the contacts,…

So, if I set that up and there are no duplicate e-mail addresses and it is able to find the incoming e-mail address in the database, it should work?

I've discovered the major problem with this situation, but I'm still wondering how it can be fixed. The case forms are set to search by e-mail, but many of our customers have multiple contacts that send in support questions. The problem is that if the e-mail address of the contact that sends in the support question doesn't…

Thanks for the help guys. I'd completely missed the idea of a custom tab. One problem that I've run into when I looked at putting together a custom tab is that report snapshots are no longer available to put on dashboards. Is there not a way to do this or am I just missing something again? (Nevermind, I found the customize…

Thanks guys. I'll try it tomorrow morning and let you know how it goes.

The Nestuite and Outlook integration software seemed to have a problem with Outlook 2007. Is it only designed to work with older versions of Outlook?

The only complaint I have about Netsuite is the support policy. I don't know why we even bother paying for support when they don't even look at our cases. I submitted 1 case on the 20th of last month, didn't get my first reply until August 1st to which I responded immediately (the guy was completely wrong by the way) and I…