I have tried testing a few different ways. The real issue seems to be that I can't get the custom item options to work outside of the Netsuite store. In my webstore, items without the options can be added to the shopping cart just fine. When I change the Item record by selecting a custom item option in the Item Record, the…

^^ You're correct. We have a second webstore in which the functionality works fine. The caveat here is that we are using an external hosted site in NetSuite. We are currently using the: <%=getAttribute('recordtype', 'id', 'attribute') =%> syntax on a custom html page to add items to the Netsuite cart. Using this method on…