After the Sales order is billed, the Cash Sale will have the PayPal Capture Trans. ID number. Only at this stage is money transferred from customer to your business. You have to bill the sales order for the transaction to be completed. Hope that helps! Thanks Miselas, In the Sales Order, the PayPal status is PENDING. Once,…

Yes, once you bill the Sales order and Save the Cash Sale, the Sales Order status will change from Pending to Billed. You shouldn't have to do anything else to accept the payment, as long as the system is set up correctly. Are you having the payments go into a PayPal Bank register or undeposited funds register? And later,…

I'm not sure about others but for us, we had our credit cards set up already with Verisign, then Paypal took over Verisign. We are just now adding Paypal as a payment method but we still have Paypal who handles our credit card processing but it's two different things. Paypal processing for credit cards and Paypal as a…

With PayPal the money goes into your PayPal account immediately at time of order, and you have to login to PayPal to transfer it to your bank account (unless you have some other agreement set up with PayPal). Meaning at the point of Sales Order, payment would already be received? I notice the "Process Paypal Payment"…

This will not work if the credit card validation in your account is turned on. meaning that it can only test in Test mode?

Still there on mine, although it's called "Get Authorization" The field is now called "Get Authorization"? When did this change? I am pretty sure that it was still called "Uncheck Charged Credit Card" in late Dec.

Hello Stephen, Yes, when you hit "CC approved" the "Save" it will go to the account that you have designated for it - either undeposited funds or the preselected account. If you do not select CC approved it will go to an account called"Unapproved Customer Payments" this is an account created by Netsuite. I usually find out…

Currently we do not use a Gateway. [LIST] [*]We enter payment via External Source and receive approval [*]Select Accept Customer Payment [*]Select Payment Method Credit Card [*]Enter Card Number, Expiritation Date, [*]Select CC approved. [*]Save. [/LIST] I hope that this is what you were asking. Regards, Corinna Boyle Hi…

To be honest, I don't ever recall an option called "Uncheck Charged Credit Card" There have always been two options; [1] Get Authorization - this tells NS to bill the card [2] Credit Card Approved - you'd check this to tell NS to not Bill the card, but to indicate that you've billed it externally (this would also be…

Currently we do not use a Gateway. [LIST] [*]We enter payment via External Source and receive approval [*]Select Accept Customer Payment [*]Select Payment Method Credit Card [*]Enter Card Number, Expiritation Date, [*]Select CC approved. [*]Save. [/LIST] I hope that this is what you were asking. Regards, Corinna Boyle…

Website Payments Pro and Website Payment Standard does not work with Netsuite? https://merchant.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=merchant/compare_wp_products

Hi StephQ, Are you using Administrator role? If not, try using Classic Interface (Home > Set Preferences > Appearance tab > Use Classic Interface = checked > Save). Then check if you now have the path for Lists > Relationships > Partners. Also, if you are using a non-Administrator role, you may ask your Administrator if…

I have Lists>Relationships>Partners>New - not using CRM edition though... Yah, exactly! I thought option to create a new Partner is a standard item but apparently not.

Hi there, Ever since the last update that included the new Convert Lead Feature, we have had to do our lead routing manually. The problem is that we have two types of customers- Indiviuals AND Companies. We get many more Individual leads than Companies. In the past our online customer form for companies was set as such.…

Hi StephQ, Do you have NetSuite CRM or NetSuite CRM +? I believe NetSuite CRM does not come with 'Partner Relationship' and any of its possible add-ons that are part of the 'Advanced Partner Center' but NetSuite CRM+ comes with 'Partner Reletionship' by default and with many add-ons that are part of the 'Advanced Partner…

Mine statistics are still same as before. Is anyone wanting more accurate Campaign Statistics? Please file a case so, the defect can be moved up the priority list.. Thanks

If the same email address is detected more than once in a campaign target group, only one email will be sent.

Can't be done in the same campaign - NS will send to the email address only once. Interestingly though, if it is a gmail account (you could set up forwarding on one of your own) you can add dots wherever you like and it will appear to be different but gmail considers it the same address eg. thewizardofoz@gmail.com is for…

There are various cases and defects regarding that and also several post. https://usergroup.netsuite.com/users/showthread.php?t=19328&highlight=campaign+statistics https://usergroup.netsuite.com/users/showthread.php?t=21605&highlight=campaign+statistics…

I am not sure if this is caused when you are above the Campaign Email Volume. If you go to Setup - Company - View Billing Information, do you still have enough volume to send the 29000 emails? Regards, Yes, Current Provisioned Qty is 36000 and I only used up 8101. Its been several days and the status is still showing…

Has anyone ever gotten these fields in the statistics to populate? Total Revenue 0.00 Return on Investment Profit 0.00 Cost per Lead 0.00 Cost per Purchaser 0.00 Number of Purchasers 0 Leads Generated 0 Unique Visitors 0 I use google analytics tracking on all the email URLs, and that shows plenty of conversions. It has…

Yes. Understand that the delivery rate is higher but is it 80%, 60% or 99.9% with DKIM?

Your problem is in using yourdomain.com as your DKIM domain. This needs to be a dedicated domain that is separate from your website domain (i.e. marketing.yourdomain.com). Visualize this... All instances of netsuite.com are being replaced by yourdomain.com when the template merges which means that when your recipient tries…

In the meantime, I have removed all the domain settings and removed everything that has a reference to the previous email. Yet, my preview still has the Campaignlistener.nl in it and the links are still broken... :mad:

The domain needs to be registered through the domain registrar or hosting company and you need to use a text record to tie the domain to your NetSuite account. Feel free to follow the steps outlined by the NetSuite help file:…

I have about 300 with Campaign Response Sent and I want to find out who got sent but not opened. Can't seem to filter out the Campaign Response = is Not Opened, when the Campaign Response is sent. Using Campaign Response = Received, returned nothing. What is the definition of Campaign Response = Received? Is the the same…

Without looking at the issue it's difficult to troubleshoot. Please feel free to e-mail me directly if you'd like to work on this off the usergroup or you could also simply file a case directly with NS support. Good luck :) Filed a case with support initially before i attempted to find solution here. Netsuite support…

Hi Steph, You just need to setup the campaign domain correctly. I am assuming that you attempted to setup a campaign domain using your website domain (i.e. stephq.com) when what you actually need to do is setup a different domain name for campaign emails only (i.e. stephqmarketing.com) or even a subdomain…

This happened to my account too and I need to have Campaign Domain as we are sending campaigns to more than 10000 people. Can't remove Campaign Domain in my case.

Yes, same thing.. I really need this Campaign Statistics defect to be fixed...