3961007

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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

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denversasha I have the same issue when a customer replies to an invoice emailed by NetSuite. Typically, that reply should generate a case, however, I suspect that it isn't happening because the email appears to be coming from NetSuite, and (according to this SuiteAnswers article:…

in Monitoring Responses to Transactional Emails Comment by 3961007 May 15, 2016 6:24PM
I'm seeing this too. Do you have a ticket in already?

in Help Center Stops Responding Comment by 3961007 May 3, 2016 5:05PM

3961007 Newbie

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